Refund & Cancellation Policy

Last updated: January 2026

1. Overview

AXIOM offers digital transcription services on a pay-per-use basis. This policy explains when refunds are available and how to request them.

2. Refund Eligibility

Eligible for refund:

• Unused page credits within 7 days of purchase
• Technical failures that prevented page credits from being applied
• Duplicate charges due to payment errors

Not eligible for refund:

• Pages that have been used for transcription
• Dissatisfaction with transcription quality (best-effort service)
• Requests made more than 7 days after purchase

3. How to Request a Refund

To request a refund, email us at mrajatnath@gmail.com with:

• Your registered email address
• Date of purchase
• Razorpay payment ID (if available)
• Reason for refund

4. Processing Time

Refund requests are reviewed within 2-3 business days. Approved refunds are processed within 5-7 business days and credited to the original payment method.

5. Cancellation

AXIOM is a pay-per-use service with no recurring subscriptions. There is nothing to cancel. Purchased page credits do not expire.

6. Technical Issues

If you experience a technical issue (e.g., payment deducted but credits not applied), contact us immediately. We will investigate and either credit your account or process a full refund.

7. Contact

For refund requests or questions:

Email: mrajatnath@gmail.com

Response Time: Within 24-48 business hours